Right Care, Right Now

How To Be A Powerful Patient Advocate For A Loved One

by Stuart D. Heaslet

Right Care, Right Now

Released on Monday, May 7, 2012, "Right Care, Right Now" is a practical no-nonsense guide about representing a patient in today's health care system.

Written for people short on time who need information quickly, it contains twenty chapters of powerful patient advocate strategies and techniques, as well as website links to major research,  physician, hospital, drug and government insurance portals. It is an easy-to-read reference that will help a patient advocate improve the odds of a patient's recovery in one of the most complex medical bureaucracies on the planet.

“Right Care, Right Now” was researched and written for those who have little, if any, experience managing the medical affairs of a family member.

Every year more than 200,000 deaths in the United States result from doctor and hospital errors. They happen because of distractions, shift changes, miscommunication, or natural human mistakes. Every day there are hundreds or thousands of examples of misdiagnosis, wrong prescriptions and dosages, unnecessary surgery, and hospital infections, nearly all of which could be prevented with quality and procedural control measures.

This is why patient advocates are so important. They may be a spouse or a relative or a friend, and they have the patient's best interests at heart.

Included in “Right Care, Right Now” is information that can help an advocate assist doctors, nurses and hospitals so that they can do a better job:

  • How to avoid the top ten mistakes made by most health advocates.
  • How to research medical treatment options (and why you shouldn't rely on Google).
  • How to find the best doctors, surgeons and hospitals, and which questions you should ask before you hire them.
  • How to do background checks on doctors and hospitals.
  • Learn when teaching hospitals tend to make the most mistakes.
  • When and how to fire a doctor.
  • Why second and third opinions matter.
  • How to get get the best second and third medical opinions, and why it is often best NOT to get them from colleagues of the primary care physician.
  • How to research and source the best and most economical medications.
  • How to work with Medicare and private insurance companies, and deal with excessive charges and billings.
  • How to appeal insurance denials of insurance coverage.
  • How to establish your legal and practical role as a patient advocate, or outsource to a professional or volunteer advocate.


Note from the author:

My father’s hospital experiences, and his death, are the two reasons I wrote this book. At the time of my father's illness I was a businessman and project manager working mostly overseas.

But 10 years ago at 2:09 a.m. on a Tuesday morning, my bedside phone blasted me into half-consciousness. It was from a man who said he was a neurosurgeon, and that he was trying to treat my father who had just had a stroke.

By the time the call was over I had given a man I didn't know the authority to perform emergency surgery to relieve a severe buildup of fluid in my my father's skull.

I had no idea what I was going to do, but four hours later I found myself beginning a series of flights to Los Angeles to be with the one man, an artist and a craftsman, who had loved me since the day I was born.

I wish I had read a book like this back then, when my father needed me the most.

Stuart D. Heaslet
May 15, 2012


 Excerpts from the book:

From Chapter 1:

Your role as a health advocate can mean the difference between life and death for someone you love.

Every year more than 200,000 deaths in the United States result from hospital errors that could have been prevented. They happen because of distractions, shift changes, miscommunication, or natural human error. Every day there are thousands of examples of misdiagnosis, mistakes with prescriptions and dosages, procedural errors in hospitals, and other problems, nearly all of which could be prevented with quality and procedural control measures.

From Chapter 9:

It’s not good enough that Aunt Gertrude likes the doctor and the hospital. Do background checks.

You don’t have to be at the mercy of a website or a referral. You can find the answers about a doctor’s license for yourself.

First, you can go to your state’s licensing board’s website on the Internet. Using this list, you can find your state and then search for your doctor. You’ll find the doctor’s medical school education, past practices, years of experience, and other important information...

Also in Chapter 9:

Useful Websites


This remains the only combined database of all licensing jurisdictions that has its direct source of data from state licensing boards.

Federation of State Medical Boards

This website has links to state medical and osteopathic boards.

Review Sites
www.healthgrades.com and www.ratemds.com

These sites sponsor patient reviews and grading of hospitals and doctors according to their perceived performance in making correct prognoses and successful treatment plans. Regard these sites with caution, as these ratings can be based on highly subjective and personal criteria. If you see that a doctor has been
sued, that’s not unusual. Malpractice cases are common, and a large number of them are won by doctors, dismissed, or settled out of court. But if you notice that a doctor has been sued many times, it’s worth taking a second look at that doctor’s credentials.

Public Access to Court Electronic Records (PACER)

This electronic public access service allows users to obtain case and docket information from federal appellate, district and bankruptcy courts, and the PACER “Case Locator” via the Internet. PACER is provided by the federal judiciary in keeping with its commitment to providing public access to court information via a centralized service. The cost is very reasonable.

About the author:

Stuart D. Heaslet is a professional researcher, writer and businessman whose life was transformed when he became a health advocate for his father who had suffered a major stroke. In addition to the author's experience, the book draws upon the advice and recommendations of health care professionals and patient advocate experts.

Title: Right Care, Right Now - How to Be a Powerful Patient Advocate for a Loved One
236 pages (paperback)
Copyright ©2012 by Stuart D. Heaslet
Published by SPX Media (www.spxmedia.com)
ISBN 978-1-938148-02-6 (Paperback)
ISBN 978-1-938148-04-0 (eBook)
ISBN 978-1-938148-05-7 (eBook)

Electronic Editions $4.99
Print Edition $14.99  $12.99 On Sale!

ISBN:  978-1-938148-02-6 (Paperback)

Publication Date:  May 7, 2012

Print Pages:  236

Size:  Paperback: 5.5" x 8.5"

Languages:  English